Sales and Shipping Policy
Effective Date: 10/15/23
Welcome to NTCommerce! We want your online shopping experience to be as seamless and enjoyable as possible, which is why we have outlined our shipping policy below to provide you with all the necessary information about how we handle the delivery of your orders.
1. Shipping Locations
We currently offer shipping to customers within the US with the option to expand our shipping destinations in the future.
2. Processing Time
Orders typically undergo processing within 1 business day from the time the order is placed, but some products may take up to 7 business days. In rare cases it may take longer. Please make sure to read the product description prior to placing the order. During peak seasons or promotional periods, processing may take longer.
3. Shipping Methods
We offer a variety of shipping methods to cater to your needs:
- Economy Shipping: Estimated delivery within 5-8 business days.
- Standard Shipping: Estimated delivery within 3-6 business days.
- Expedited Shipping: Estimated delivery within 1-4 business days.
- International Shipping: Shipping to destinations outside our domestic service area, with delivery times varying by location.
4. Shipping Costs
Shipping costs are determined based on the shipping method chosen, the destination, and the weight/size of the items in your order. You can calculate your shipping costs at checkout before finalizing your purchase.
5. Tracking Orders
Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the delivery status of your package. If you have an account with us, you can also log in to track your order's progress.
6. Shipping Delays
While we strive to deliver your orders promptly, there might be instances where shipping delays occur due to factors beyond our control, such as inclement weather, customs clearance, or courier service disruptions. We will do our best to keep you informed of any delays and assist in resolving any issues that may arise.
7. International Shipping
For international shipments, please be aware of customs fees, import duties, and taxes specific to your country. These charges are not included in the shipping cost and are the responsibility of the recipient.
8. Delivery Address
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for items sent to the wrong address due to incorrect information provided.
9. Shipping Restrictions
Some items may be subject to shipping restrictions or regulations. We will make every effort to inform you of these restrictions during the checkout process, and we reserve the right to cancel orders that do not comply with these regulations.
10. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact our customer support team within 14 days of delivery. We will work to resolve the issue and ensure that you receive a replacement or a refund.
11. Returns and Exchanges
Our return policy allows for returns within 14 days of delivery. The product must be returned in the same condition that it was sent to you to receive a full refund. A $10 restocking fee applies and the customer is responsible for the return shipping costs. After the 14 day period, all sales are final and are not eligible for a refund. You can initiate the return request by using this chat or by emailing cs@ntcommerce.co.
12. Contact Us
If you have any questions or require further assistance with your order or our shipping policy, please feel free to email cs@ntcommerce.co. Our dedicated customer support team is ready to assist you.
Thank you for choosing NTCommerce. We appreciate your business and will continue to provide you with high-quality products and reliable shipping services.